Privacy Policy

Last updated: 30.03.2026

1. Introduction

Elara Online S.R.L. ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our online courses, or interact with us.

This policy is compliant with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

2. Company Information

Company Name: Elara Online S.R.L.
Registered Address: Bucharest, Sector 1, LT. Radu Beller 3-5, Romania
Email: elaracademy@gmail.com
Phone: 0779 275 011

3. What Data We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide

Full name
Email address
Phone number
Billing details (e.g., address, company name if applicable)
Payment information (processed via third-party providers)
Account login credentials
Any information you provide in support inquiries or forms

3.2 Automatically Collected Data

IP address
Browser type and version
Device information
Pages visited and usage data
Cookies and tracking technologies

4. How We Use Your Data

We process your personal data for the following purposes:

To create and manage your account
To deliver purchased online courses
To process payments and issue invoices
To communicate with you (support, updates, service messages)
To send marketing communications (only with your consent)
To improve our website, services, and user experience
To comply with legal obligations

5. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

Contractual necessity – to provide services you purchased
Legal obligation – for accounting and tax compliance
Consent – for marketing communications
Legitimate interest – for improving services and preventing fraud

6. Sharing Your Data

We do not sell your personal data. However, we may share your information with:

Payment processors (e.g., Stripe, PayPal)
Email marketing providers
Hosting and IT service providers
Accounting and legal professionals
Authorities when required by law

All third parties are required to respect the security of your data and comply with GDPR.

7. Data Retention

We retain your personal data only as long as necessary:

Account data: for the duration of your account
Transaction data: as required by Romanian tax law (typically 5–10 years)
Marketing data: until you withdraw consent

8. Your Rights Under GDPR

You have the following rights:

Right of access
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent at any time

To exercise your rights, contact us at: elaracademy@gmail.com

You also have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP).

9. Cookies

We use cookies and similar technologies to:

Ensure website functionality
Analyze traffic and usage
Personalize content

You can control cookies through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure servers
Encrypted communications (SSL)
Access controls

However, no system is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Transfers to countries with adequate protection decisions

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Email: elaracademy@gmail.com
Phone: 0779 275 011
Address: Bucharest, Sector 1, LT. Radu Beller 3-5, Romania

By using our services, you acknowledge that you have read and understood this Privacy Policy.